Wednesday, August 18, 2010

How do Iget an updated security certificate from your site?

When I try to logon to the yahoo site for my email I get an error message stating that ''There is a problem with this website's security certificate''. The security certificate presented by this website has either expired or is not yet valid.



I am using Norton Security software to protect my computer and have not had any problem accessing my email at your site until last week.



The error page goes on to state that it is recommended that I close the webpage and do not continue to use the website. It then gives me two options: 1) Close the webpage or 2) Continue to the website (not recommended). The only way I can get to your site is to click on the continue to the website option.



Please Help.



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Are you using a bookmark to get to the Yahoo Mail page?



If so, you may need to check the bookmark that you are using. Yahoo uses a server farm (multiple servers acting in parallel) and will load balance their use. A user connects through the main address and the system sends them to the server that is least busy. Sometimes it is possible to bookmark an address that sends you to one of those servers rather than going through the load-balancing process. This means you may end up going to a server that the load-balancer would know to avoid.



I just checked the login page for Yahoo's Mail, the dates on the Certificate seem to be correct. You may be connecting to a server that was taken out of the load balancing pool.



Make sure that when you are trying to connect to Yahoo Mail, you use http://mail.yahoo.com



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If the date and time on your machine doesn't match the one on the website, you will get this message. If your BIOS battery is dying, your clock will slow down and cause the mismatch.



Reset your time and date and try again.



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